Return Policy
When you shop at Glasslock Australia, you can do so with confidence – the
confidence of knowing that if you are not completely satisfied with your
purchase, you can return it and we will provide you with an exchange,
refund or repair within the guidelines outlined below. This policy
applies to all purchases made from Kitchen Warehouse, whether in one of our
stores or online.
The quickest and easiest way to return a product that is purchased online is to
contact our friendly & reliable Customer Service team email us at sales@glasslock.com.au
We want you to be 100% happy with your Glasslock Australia purchase and if the condition of the product isn't holding
up its end of the bargain, we'll fix it in a hassle free manner.
Proof of Purchase
Please note that all returns, refunds, exchanges or repair
requests must be accompanied by one of the following Proof of Purchase
documents:
Original purchase receipt (this is
sent to your nominated email address for online purchases).
Original return/exchange receipt
Goods Arrived Damaged?
If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. email us at sales@glasslock.com.au
Have a Warranty Claim?
As far as warranty claims go, we will do everything we can
to ensure your warranty is processed smoothly. We have a great relationship
with all of our suppliers, and will work directly with them to ensure any
warranty issues are rectified in a timely manner. Ultimately, every purchase
needs to end on a note that satisfies you and we will take every step to ensure
that.
Change of Mind
If you have changed your mind about your purchase within
the 14 day money back period, Glasslock Australia will be pleased to offer you a refund or exchange provided
that:
You return the item within 14 days
of purchase;
You provide Proof of Purchase
The item is in re-saleable condition
including that:
- It is in its original packaging, including instruction manuals/labels and all accessories;
- It is unused and in its original
condition
In these instances the customer will bear
the expense of returning the goods to Glasslock Australia warehouse.
If you are unable to provide satisfactory Proof
of Purchase, Glasslock
Australia may, in its
absolute discretion, provide you with an exchange to the current value of the
item provided that:
The item is in re-saleable condition (i.e.
the original tags and labels are still attached, the item is in its original
packaging (if any), and the item is unused and as sold); and
We can verify that the item
was originally purchased from Glasslock Australia; and
The item is not a Special
Exception (see below); and Satisfactory Identification (see below) is presented
at the time of the return.
Satisfactory Identification
Glasslock
Australia will accept:
A current Driver’s License,
including a Learners permit with photograph; or
Proof of Age card that is approved
by the Government with photograph and signature within the seal; or
Australian or International
Passport.
Refund Payment Method
We will refund using your original payment
method. We are confident that you'll be thoroughly satisfied with
your purchase from us. It's a good idea for everyone, though, to have
guidelines in place in case something happens.