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SHIPPING
RETURNS &REFUND

SHIPPING POLICY

Welcome to Glasslock's shipping policy section. Here, we provide transparent information about our shipping methods, packaging, and costs. We aim to build trust by offering a straightforward and reliable shipping experience for our customers.
 
At Glasslock, we prioritize the safe delivery of your glass storage containers to your doorstep. We ensure careful packaging and efficient shipping to guarantee the arrival of your products in perfect condition.

DELIVERY INFORMATION

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1. Delivery Cost

  • Free shipping on orders over $150

  • $12.00 flat rate for orders under $150


2. Delivery Time

  • Orders are processed and shipped within 1-3 business days.

  • Delivery takes 2-9 business days, but delays may occur due to Australia Post.

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3. Shipping Method

  • All orders are shipped via Australia Post eParcel (door-to-door service).

  • Delivery to residential addresses, business addresses, and PO boxes is available.


4. Shipping Area

  • Shipping is available within Australia only. No international shipping.


5. Additional Charges

  • A flat $12.00 shipping fee applies to all orders.

  • Additional fees may apply for large or commercial orders. Contact us for a quote if needed.

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6. Stock & Dispatch Location

  • Orders are shipped from New South Wales, depending on stock availability.


7. Multiple Items

  • Multiple items in an order may be combined for shipping.

Return & Exchange

RETURN & EXCHANGE POLICY

Shop with confidence at Glasslock Australia!

If you're not fully satisfied with your purchase, you can request an exchange, refund, or repair.

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For quick and easy returns, contact our friendly Customer Service team at sales@glasslock.com.au.

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We want you to be 100% happy with your purchase. If something isn’t right, we’ll fix it without any hassle.

Whether you change your mind or are unhappy with a product, we offer a simple refund or exchange process to give you peace of mind.

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At Glasslock, customer satisfaction is our priority, and we’re here to help with any concerns about

your glass storage containers.

Proof of Purchase

To request a return, refund, exchange, or repair, please provide one of the following proof of purchase:

  • Original purchase receipt (sent to your email for online orders).

  • Original return/exchange receipt.

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Damaged or Faulty Items

  • If your item arrives damaged or faulty, we will resolve the issue promptly. Please email us at sales@glasslock.com.au with photos of the damaged product, and we will arrange a quick replacement or refund.

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Change of Mind

  • If you change your mind about your purchase, Glasslock Australia offers a refund or exchange under the following conditions:

  1. The item is returned within 14 days of purchase.

  2. Proof of purchase is provided.

  3. The item is in resalable condition, meaning:

  • It is in its original packaging, including manuals, labels, and all accessories.

  • It is unused and in its original state.

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In this case, the customer will bear the return shipping cost of $12, and the original shipping fee is non-refundable. Only the product price will be refunded.

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For any other concerns regarding exchanges or refunds, please contact us via email, and we will do our best to resolve the issue promptly.

Refund

REFUND POLICY

We will process your refund using the original payment method.

While we are confident that you’ll be fully satisfied with your purchase, we believe it’s important to have clear guidelines in place for your peace of mind in case any issues arise.

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If you have any concerns or need to request a refund, please contact our customer service team,

and we’ll be happy to assist you.

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